Customer Care

Can Leachco products be purchased from your website?

We do not sell directly to the public; however, our products can be purchased through our authorized Leachco online or store retailers.

How do I clean my Leachco product?

Complete care instructions are found on the care labels sewn into each Leachco item. Please follow these instructions to ensure the proper care and longevity of your Leachco item. If you no longer have the care labels, visit the specific product page on this website for details.

Can I wash my bathing item in the washing machine?

Please refer to the care labels which are sewn into your bathing item for complete care instructions. If you no longer have the care labels, visit the specific product page on this website for details.

Is the Leachco® Cuddle-U®, Podster® or Bummzie® safe for baby to sleep on?

No, do not allow a baby to sleep in the Cuddle-U®, Podster®, or Bummzie®

Constant adult supervision is required at all times when these products are in use. Do not allow a baby to lie face down or on their side in these products. For use on floor only. Never place in the crib, on the bed, table, playpen, counter, or any elevated surface. Never move these products while a baby is on them. Do not use for sleeping. Never leave a child unattended. For information on safe sleep recommendations, visit this link from the National Institute of Child Health and Human Development:

http://www.nichd.nih.gov/sts/Pages/default.aspx

Do Leachco products contain flame retardants or PBDE?

No, Leachco Products do NOT contain flame retardants or PBDE. 

Leachco prides itself on maintaining the highest possible industry standards. Our fabrics and fillings are exempt from the California Bureau of Home Furnishings Technical Bulletin 117. Leachco products have never contained flame retardants or PBDE. 

If I would like to return my item, does Leachco handle individual returns or exchanges from consumers?

No, Leachco does not sell direct to individuals, exchanges or refunds take place only between you and the retailers. We do not handle individual returns. Our items are sold through authorized Leachco retailers who will have a record of your purchase. We have a very liberal return policy with our authorized Leachco product distributors. They will be happy to assist you with your return provided you follow their return policy and have proper proof of purchase or your sales receipt. We are sorry you have experienced a problem with your Leachco product; if your item is defective, please discontinue use at once.

For your convenience here are a few links to retailer's return policies. If you do not see the retailer you are looking for, please refer to your receipt.
Amazon     Bed Bath & Beyond     buybuyBaby    Toys “R” Us     Babies "R" Us     Walmart     Destination Maternity     diapers.com

What are the differences in products labeled Basic, Original, or Chic?

Our products come in a variety of styles to meet the needs of our customers. 

"Basic" indicates a permanent cover that is not removable. 

"Original" indicates a product which has a removable, sham-style cover. 

"Chic" indicates a product which has a removable, zippered cover.

My Leachco pillow was supposed to include a removable cover. Why doesn't mine have one?

If you purchased a pillow that includes a removable cover, but you can't seem to locate it please look for the sham style opening on your item. It fits snug on your pillow and is a sham style cover. "Basic" styles of Leachco products do not include a removable cover.

Can I purchase replacement parts from Leachco directly?

Please email customerservice@leachco.com with your inquiry regarding replacement parts for your Leachco product. We will be happy to provide a list of retailers who can assist you.

Does Leachco have a catalog that can be mailed to me?

Yes, simply fill out the request form here and a catalog will be mailed to you.

How do I obtain more information on your products or company?

Please email your questions to customerservice@leachco.com or call 800-525-1050 and talk to one of our product experts and we will be happy to assist you.

How do I become a Leachco authorized retailer?

We are pleased to know that you are interested in our products. Visit the Become a Partner page or email newaccounts@leachco.com and let's get started!

Request a Catalog